B&Q has been named the worst online shop by the latest Which?

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B&Q has been named the worst online shop by the latest Which?

Post by GD on Tue 08 Nov 2011, 7:22 pm

More than 11,000 Which? members rated 78 sites, looking at price, product range and delivery performance.

B&Q's transactional site diy.com was given the lowest customer score of 50, while Homebase.co.uk received a score of 52, based on Which? members' overall satisfaction with the site and the likelihood of them recommending it to a friend.

In the home and garden category, John Lewis came out on top, followed by Lakeland and then Amazon. Screwfix, Sainsbury's and Ikea also managed to place above Homebase and B&Q.

11% of Which? members said they had problems with their last online home and garden purchase. Customers also said that delivery issues such as delays and over-packaging were the biggest bugbears when shopping online.

Skin and beauty label Liz Earle topped the overall list with a customer score of 94, followed by cycle shop ChainReactionCycles.com with a score of 93. The only non-specialist site in the top five overall was JohnLewis.com, which came third with a score of 88.

Argos was found further up the chart than stablemate Homebase, in 57th place, while Wickes came in at joint 63rd place. Screwfix fared better than B&Q, at 13th place with a customer score of 83. (from DIY News)


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Re: B&Q has been named the worst online shop by the latest Which?

Post by Diddycoon on Fri 11 Nov 2011, 12:50 pm

Dosen't surprise me - a friend of mine had a real problem last week with them here - he had a survey to fill out from the tills and said he would be making his feelings known!


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Re: B&Q has been named the worst online shop by the latest Which?

Post by bug1 on Sat 12 Nov 2011, 4:53 pm

I've never tried their on line shop but the local store has always been good even when I have had problems.
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