Emergency line "where"?

I agree digger ,there are enough of them other companies do it so why ot the housing

I dont know what the costs are but they cant be much as I know a guy who has a company in Scotland that answers the phone when he is out of the office on call,

They answer as if its his own secretary, and they take the messages, he is a one man business and finds it affordable and more professional than an answerphone.

I just looked at one 24hr service and they answer and transfer up to 100 calls for £82.00 per months so it can be cheap

Pegasus & wayside........ how many times does one bang their head against a wall........think about why on earth are Housing going via a Belfast telephone exchange.....read Diggers last post this addresses the question very well indeed.....

For the same reason UK companies use call centres in India

Because its cheaper than employing someone all night here that may not even get 1 call.

They only get paid if they are called out and that is very very slim....someone is getting a nice backhander here going via Belfast........mark my words.....

I think you are barking up the wrong tree, Pete. Not everything is a conspiracy.

Pete Burtenshaw wrote:They only get paid if they are called out and that is very very slim....someone is getting a nice backhander here going via Belfast........mark my words.....

I am sure if someone in on call overnight then they will want some money even if they dont get a call, as they wont be able to do out, have a drink etc so there must be a payment made just for being on call.

spirit, of course everything is a conspiracy.........but don't tell anyone.....

Pete Burtenshaw wrote:They only get paid if they are called out and that is very very slim....someone is getting a nice backhander here going via Belfast........mark my words.....

Ah to be sure, to be sure,

I have done some work for what was then States electric which sometimes you had to carry a bleeper in case there was an emergency you didn't get paid to carry it but if you were called out then the meter started ticking (pardon the pon) Its not like the person from housing has to to go out to do the job themselves all they have to do is answer the phone then call a contractor.And it has been said there can't be that many calls it would be interesting to know the numbers.

Problem is that the person assigned to answer the calls has to be awake, therefore more than one person is needed to cover the phones. No-one is going so sit around all weekend waiting for a phone to ring without some sort of payment, particularly during the nights.

To get around this, a call centre is frequently used as the employee(s) on call will be responsible for a number of different emergency numbers. The previous Jersey number that was used by Housing was Securicor, who were also monitoring the phones for their own security systems and patrols. These services are usually put out to tender, so I would imagine that the new Belfast call centre put in a better bid than Securicor.

All makes perfect sense to me

Wayside please explain why the post submitted by Pegasus makes sense and Pegasus do u live in Gsy or Jsy because the housing system in Jsy is so different to Gsy's...

Who said that I was replying to Pegasus, I was replying to Spirits post

Apologies there.